Obvious Truths
Now, I was in a hurry. The map had appeared pretty straightforward but the walk was longer than I expected and if I didn't kick it up a notch I would be late to my first Philosophy class. Frankly, I was pretty excited about this class because it was one of the few electives of my Freshman year at the University of North Carolina. The majority of my schedule was filled with requirements - English, Foreign Language, Math, etc. Philosophy was not required and it sounded interesting so I surely didn't want to be late for day number one.
I walked into the room as the professor was wrappiing up a conversation and began to address the class. With my back turned to him, I climbed up about twenty steps trying to find a seat amongst the 200 or so other students. I'm saying my excuse me's to a couple of dozen knees as I listen to the professor say,
"This class is about morals and ethics. Let me ask you this: Who among you is immoral?"
I raise my hand and continue to the empty seat in the middle of the row. As I turn to sit, I notice for the first time that all eyes are on the only raised arm in the room - mine. Oops.
"You there. What's your name?", the professor says. I tell him the name of the only immoral person taking Philosophy 101 and he says, "What makes you immoral?"
"Because I do immoral things," I answered.
This was not going so well. I wet my lips with my tongue and looked around. I thought I recognized one girl from a mixer that we had attended the other night. It was hard to know if it was her because on that night she was bleary-eyed and puffy faced from drinking. Wait a minute, wasn't that a guy from my dorm who told me about an organized ring of students who sold last year's history tests?
I was tired of being the center of attention, so I was ready when the next question came my way,
"What sort of things do you do that are immoral?"
"I lie."
"Are you lying now?"
"Yes."
The professor smiled and moved on.
To me, the professor's question should have been met with a roomful of raised arms. The obvious truth is that most college students are immoral at least some of the time. But, experience has shown that people are not willing to assign negative attributes to their own behavior. Not when it comes to their morality while in college and not when it comes to their behavior at work.
When sales are down, my experience has been that sellers will blame conditions first, other people second and admit their own shortcomings third.
If the sales manager were to come into the weekly sales meeting and ask, "Who among you isn't doing everything possible to generate revenue?" my bet is that an organization would be lucky if even one seller had the courage to raise her hand.
But, just like in my Philosophy class so long ago, the room should have many raised arms attesting to the obvious truth that there is always a little more that each of us can do.
Then and now, there is no shame in admitting an obvious truth. The shame would be to go on as before without making any adjustments to our behavior.
I walked into the room as the professor was wrappiing up a conversation and began to address the class. With my back turned to him, I climbed up about twenty steps trying to find a seat amongst the 200 or so other students. I'm saying my excuse me's to a couple of dozen knees as I listen to the professor say,
"This class is about morals and ethics. Let me ask you this: Who among you is immoral?"
I raise my hand and continue to the empty seat in the middle of the row. As I turn to sit, I notice for the first time that all eyes are on the only raised arm in the room - mine. Oops.
"You there. What's your name?", the professor says. I tell him the name of the only immoral person taking Philosophy 101 and he says, "What makes you immoral?"
"Because I do immoral things," I answered.
This was not going so well. I wet my lips with my tongue and looked around. I thought I recognized one girl from a mixer that we had attended the other night. It was hard to know if it was her because on that night she was bleary-eyed and puffy faced from drinking. Wait a minute, wasn't that a guy from my dorm who told me about an organized ring of students who sold last year's history tests?
I was tired of being the center of attention, so I was ready when the next question came my way,
"What sort of things do you do that are immoral?"
"I lie."
"Are you lying now?"
"Yes."
The professor smiled and moved on.
To me, the professor's question should have been met with a roomful of raised arms. The obvious truth is that most college students are immoral at least some of the time. But, experience has shown that people are not willing to assign negative attributes to their own behavior. Not when it comes to their morality while in college and not when it comes to their behavior at work.
When sales are down, my experience has been that sellers will blame conditions first, other people second and admit their own shortcomings third.
If the sales manager were to come into the weekly sales meeting and ask, "Who among you isn't doing everything possible to generate revenue?" my bet is that an organization would be lucky if even one seller had the courage to raise her hand.
But, just like in my Philosophy class so long ago, the room should have many raised arms attesting to the obvious truth that there is always a little more that each of us can do.
Then and now, there is no shame in admitting an obvious truth. The shame would be to go on as before without making any adjustments to our behavior.
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Hi Tim - good post.
I think there;s a corollary too.
While students/salespeople should not be afraid to admit their shortcomings (and then do something about them) - it's also true that if a professor or sales manager wants to get the students/salespeople to take action then he needs to phrase the question in a different way to get them to open up - or address the issue in a different way.
Ian
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Ian,
Thanks for the thoughtful comment. Of course, you are right. While my professor was just having fun to make a point, a sales manager must coach a seller in order to get them improve. Perhaps, a better approach to a blunt question about one's own imperfections might be: "Let's brainstorm some ways to reduce the amount of time that seller's waste." When a sales manager works to avoid putting an individual in the spotlight he is more likely to get the participation he seeks.
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I would add to the comments above that at times managers tend to focus on too finite a point. That is one deal, one meeting, they do not tend to coach the whole. Regardless if it is sales strategy, or managing time vis-a-vis objectives. They tend to concentrate on and coach events rather than coaching over all behaviour and actions that determine the events.
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Tibor,
Thanks for the comment. I agree with you. Most managers/coaches have a need to make sure that all the sellers/players perform every nuance of the sale/game in the same way that they would do it. Not only does this make it nearly impossible for the seller/player to win favor in the eyes of the manager/coach, it also limits the seller's/player's potential.
There is a saying in golf that most sales managers would do well to learn: The scorecard says "how many" not "how?".
Tim
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